Extend Your Peace of Mind: SymplySAS 5-Year Extended Warranty
Your investment in professional-grade SymplySAS hardware is an investment in your workflow, your creativity, and your business. You rely on this equipment daily to perform flawlessly under demanding conditions. While every SymplySAS product comes with a robust 3-year standard warranty, we understand that professional projects and equipment lifecycles extend far beyond that initial period. What happens if a critical component fails in year four? Unexpected hardware issues can lead to costly downtime, project delays, and expensive out-of-pocket repairs that disrupt your budget and your deadlines.
This is where the SymplySAS 5-Year Extended Warranty offers invaluable security and peace of mind. By extending your coverage for an additional two years, you are safeguarding your essential hardware for the long haul. Think of it as a small, one-time investment to protect a much larger one. This extended plan isn't a third-party policy; it's a seamless continuation of the original manufacturer's warranty, ensuring you receive the same high-level of expert support directly from the people who designed and built your product. Avoid the uncertainty of future repair costs and potential supply chain price increases. With this plan, you lock in your protection today, allowing for predictable budgeting and eliminating financial surprises down the road. Keep your focus on your work, confident in the knowledge that your SymplySAS system is protected for a full five years from the original purchase date.
Important: To be eligible, this extended warranty must be purchased either at the same time as your SymplySAS product or within 30 days of the original hardware purchase date. Don't miss the window to secure your equipment's future. Protect your investment and ensure maximum operational uptime with the SymplySAS 5-Year Extended Warranty.
Key Features
- Total 5-Year Coverage: Extends the standard 3-year manufacturer warranty by an additional two years, providing comprehensive protection.
- Protect Your Investment: Safeguard your professional SymplySAS hardware against unforeseen defects and failures, avoiding costly out-of-pocket repairs.
- Minimize Operational Downtime: Ensure swift, direct-from-manufacturer support to get your system back up and running as quickly as possible.
- Predictable Budgeting: A single, upfront cost eliminates the risk of expensive, unexpected repair bills in the 4th and 5th year of ownership.
- Seamless Manufacturer Support: Enjoy a hassle-free claims process with direct access to Symply experts, not a third-party administrator.
- Purchase Eligibility Window: Must be activated by purchasing with your new SymplySAS product or within 30 days of the original hardware invoice date.
Technical Specifications
Service Type | Extended Hardware Warranty |
Product SKU | SymplySAS-EW-3to5 |
Applicable Products | All new SymplySAS hardware systems |
Standard Warranty Term | 3 Years from purchase date |
Extended Term | +2 Years |
Total Warranty Term | 5 Years from original purchase date |
Coverage | Covers manufacturer defects and hardware failure under normal use |
Purchase Requirement | Must be purchased with hardware or within 30 days of hardware invoice date |
Shipping policy
Any items which are in stock, will be dispatched immediately - same day if possible and morning of the following business day at the latest. Items which are not in stock at our local warehouse will be routed to us, and dispatched immediately upon arrival to us. In that case, the estimated dispatch time is noted on the product page.
Note that you are always welcome to email info@dittools.eu or call (+372) 5556 0057 for a more accurate shipping time estimate, as this does vary depending on a number of factors.
Standard shipping
Unless otherwise noted, all items are shipped standard via DPD. We normally ship to European Union countries only – do contact us for possible exceptions, particularly other European mainland countries. Shipping times vary between 1 to 10 business days within Europe – an up to date estimate will be given at checkout.
Express shipping
Our shipping partner for expedited deliveries is DHL Express; please contact us directly for a quote.
Returning an item
If you are not completely satisfied with your purchase, you can return your item(s) for a full refund within 14 days of confirmed delivery.
Special sales, demo items and promotions may have modified return policies. If an item from a bundle is returned for refund, the total bundle discount or the total value of the gifts will get deducted from the returned item prior to issuing a refund. If the bundle discount (or gift value) exceeds the value of the returned item, the difference must be paid to be able to return the item.
Return autorization
If you would like to return any item(s), please contact us by either emailing info@dittools.eu or calling (+372) 5556 0057. We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this code outside of your shipping box as you ship your item(s) back for a refund.
You will be liable for the shipping and any applicable customs/duty fees returning the item(s).
Incorrect items
If the return is made due to a faulty product, or an incorrectly shipped product, or if you are returning the item(s) due to a defect, or functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping related expenses. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support like images or a video on the item(s).
Shipping
Returned merchandise must be in its original packaging, and placed in a decent shipping box, e.g. the same box that we shipped the items to you in. Please make sure to clearly mark the RMA code you have received from us outside on the box.
Do not forget to cover or peel off any existing shipping labels on the box.
DIT Supplies OÜ cannot be held accountable for return shipments that have not reached us or returns made without RMA codes. We strongly advise that if you are returning the item(s) with a carrier of your choice that you use a traceable shipping method.
It may take 4-5 business days for your return to reach us. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 14 business days. Please note that depending on your credit card company, it may take an additional 2-4 business days after your credit is applied for it to post to your account.
Customs, duties & taxes
There are no customs duties or taxes on orders shipping within the EU. Orders shipped outside of the EU may be subject to import taxes, customs duties and fees collected by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are collected once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid for by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We advise that you contact your local customs office for more information.