Protect Your Investment with the Symply 5-Year Extended Warranty
Your Symply Thunderbolt product is the heart of your professional workflow—a high-performance engine built for reliability and speed. You've made a significant investment in quality hardware to ensure your projects run smoothly and efficiently. But what happens when the standard warranty period ends? In today's fast-paced creative environment, unexpected downtime or the sudden cost of out-of-warranty repairs can derail critical projects, impact deadlines, and disrupt your entire workflow. The standard three-year warranty offers a great starting point, but true peace of mind comes from knowing your investment is protected for the long haul.
This is where the Symply Thunderbolt Extended Warranty comes in. By extending your coverage from the standard three years to a comprehensive five years, you are making a proactive choice to safeguard your equipment and your business. For a single, upfront cost, you eliminate the risk of expensive, unforeseen repair or replacement bills down the line. Think of it as an insurance policy for your productivity. Instead of worrying about potential hardware issues, you can focus entirely on your creative work, confident that you have direct access to Symply’s expert support team. This extended plan ensures that your device maintains its value and performance, maximizing your return on investment over its entire lifespan. Don't leave your workflow vulnerable. Secure your equipment with two additional years of guaranteed protection and maintain the seamless performance you depend on, day in and day out. This must be purchased with your Symply hardware or within 30 days of the original purchase date to qualify.
Key Features
- Total Peace of Mind: Extends your hardware protection from the standard 3 years to a full 5 years.
- Cost Control: Avoid expensive and unexpected out-of-warranty repair or replacement costs.
- Maximize Uptime: Ensures you have continued access to Symply's expert technical support.
- Protect Your Investment: Safeguards the value and longevity of your professional Symply Thunderbolt hardware.
- Simple to Activate: Must be purchased alongside your Symply product or within 30 days of the original hardware purchase.
Technical Specifications
| Specification | Detail |
|---|---|
| Product Type | Extended Warranty Service |
| Base Warranty | 3 Years (Included with hardware) |
| Extension Period | +2 Years |
| Total Coverage | 5 Years from original purchase date |
| Applicable Products | All Symply Thunderbolt devices |
| Purchase Window | With hardware purchase or within 30 days of purchase |
Shipping policy
Any items which are in stock, will be dispatched immediately - same day if possible and morning of the following business day at the latest. Items which are not in stock at our local warehouse will be routed to us, and dispatched immediately upon arrival to us. In that case, the estimated dispatch time is noted on the product page.
Note that you are always welcome to email info@dittools.eu or call (+372) 5556 0057 for a more accurate shipping time estimate, as this does vary depending on a number of factors.
Standard shipping
Unless otherwise noted, all items are shipped standard via DPD. We normally ship to European Union countries only – do contact us for possible exceptions, particularly other European mainland countries. Shipping times vary between 1 to 10 business days within Europe – an up to date estimate will be given at checkout.
Express shipping
Our shipping partner for expedited deliveries is DHL Express; please contact us directly for a quote.
Returning an item
If you are not completely satisfied with your purchase, you can return your item(s) for a full refund within 14 days of confirmed delivery.
Special sales, demo items and promotions may have modified return policies. If an item from a bundle is returned for refund, the total bundle discount or the total value of the gifts will get deducted from the returned item prior to issuing a refund. If the bundle discount (or gift value) exceeds the value of the returned item, the difference must be paid to be able to return the item.
Return autorization
If you would like to return any item(s), please contact us by either emailing info@dittools.eu or calling (+372) 5556 0057. We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this code outside of your shipping box as you ship your item(s) back for a refund.
You will be liable for the shipping and any applicable customs/duty fees returning the item(s).
Incorrect items
If the return is made due to a faulty product, or an incorrectly shipped product, or if you are returning the item(s) due to a defect, or functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping related expenses. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support like images or a video on the item(s).
Shipping
Returned merchandise must be in its original packaging, and placed in a decent shipping box, e.g. the same box that we shipped the items to you in. Please make sure to clearly mark the RMA code you have received from us outside on the box.
Do not forget to cover or peel off any existing shipping labels on the box.
DIT Supplies OÜ cannot be held accountable for return shipments that have not reached us or returns made without RMA codes. We strongly advise that if you are returning the item(s) with a carrier of your choice that you use a traceable shipping method.
It may take 4-5 business days for your return to reach us. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 14 business days. Please note that depending on your credit card company, it may take an additional 2-4 business days after your credit is applied for it to post to your account.
Customs, duties & taxes
There are no customs duties or taxes on orders shipping within the EU. Orders shipped outside of the EU may be subject to import taxes, customs duties and fees collected by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are collected once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid for by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We advise that you contact your local customs office for more information.