Keep Your Calman Video Pro at Peak Performance
You’ve invested in Calman Video Pro to achieve unparalleled color accuracy. To protect that investment in a world of ever-evolving video standards and display technology, the Portrait Displays All Access plan is your essential yearly renewal. It ensures your industry-leading calibration software never falls behind, keeping your workflow efficient and your results precise.
Think of All Access as your commitment to continuous innovation. Throughout your one-year membership, you'll receive every software update we release. These aren't just minor patches; they include crucial support for the latest professional monitors, consumer TVs, and new measurement hardware like colorimeters and spectroradiometers. With updated workflows, new features, and full compatibility with the latest operating systems, you can confidently handle any calibration project with the most advanced tools at your disposal.
Beyond powerful software updates, All Access provides a direct line to the experts who create and support Calman. When you face a complex challenge or technical hurdle, our dedicated support team is ready to provide priority assistance via both email and phone, minimizing downtime and getting you back to work quickly. You also gain entry to our exclusive user forums, a valuable resource for connecting with a community of fellow professionals. Don't let your tools become a liability. Renew your All Access plan to maintain your competitive edge and ensure your Calman Video Pro software performs flawlessly.
Please note: All Access renewal orders may take up to one business day to process.
Key Features
- Continuous Software Updates: Receive all major and minor Calman software releases for one year, including new features, workflows, and device support.
- Priority Email Support: Get direct access to our team of Calman product experts for prompt resolution of your technical questions.
- Priority Phone Support: Access direct phone support for troubleshooting critical and time-sensitive calibration issues.
- Exclusive Community Access: Engage with fellow professionals and the Portrait Displays team on our members-only support forums.
Technical Specifications
| Specification | Details |
|---|---|
| Product Type | Software Maintenance & Support Plan |
| Agreement Duration | 1 Year (365 days) from activation |
| Applicable Software | Calman Video Pro |
| Included Services | Software Updates, Priority Email Support, Priority Phone Support, Forum Access |
| License Requirement | Requires an existing perpetual license for Calman Video Pro |
Shipping policy
Any items which are in stock, will be dispatched immediately - same day if possible and morning of the following business day at the latest. Items which are not in stock at our local warehouse will be routed to us, and dispatched immediately upon arrival to us. In that case, the estimated dispatch time is noted on the product page.
Note that you are always welcome to email info@dittools.eu or call (+372) 5556 0057 for a more accurate shipping time estimate, as this does vary depending on a number of factors.
Standard shipping
Unless otherwise noted, all items are shipped standard via DPD. We normally ship to European Union countries only – do contact us for possible exceptions, particularly other European mainland countries. Shipping times vary between 1 to 10 business days within Europe – an up to date estimate will be given at checkout.
Express shipping
Our shipping partner for expedited deliveries is DHL Express; please contact us directly for a quote.
Returning an item
If you are not completely satisfied with your purchase, you can return your item(s) for a full refund within 14 days of confirmed delivery.
Special sales, demo items and promotions may have modified return policies. If an item from a bundle is returned for refund, the total bundle discount or the total value of the gifts will get deducted from the returned item prior to issuing a refund. If the bundle discount (or gift value) exceeds the value of the returned item, the difference must be paid to be able to return the item.
Return autorization
If you would like to return any item(s), please contact us by either emailing info@dittools.eu or calling (+372) 5556 0057. We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this code outside of your shipping box as you ship your item(s) back for a refund.
You will be liable for the shipping and any applicable customs/duty fees returning the item(s).
Incorrect items
If the return is made due to a faulty product, or an incorrectly shipped product, or if you are returning the item(s) due to a defect, or functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping related expenses. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support like images or a video on the item(s).
Shipping
Returned merchandise must be in its original packaging, and placed in a decent shipping box, e.g. the same box that we shipped the items to you in. Please make sure to clearly mark the RMA code you have received from us outside on the box.
Do not forget to cover or peel off any existing shipping labels on the box.
DIT Supplies OÜ cannot be held accountable for return shipments that have not reached us or returns made without RMA codes. We strongly advise that if you are returning the item(s) with a carrier of your choice that you use a traceable shipping method.
It may take 4-5 business days for your return to reach us. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 14 business days. Please note that depending on your credit card company, it may take an additional 2-4 business days after your credit is applied for it to post to your account.
Customs, duties & taxes
There are no customs duties or taxes on orders shipping within the EU. Orders shipped outside of the EU may be subject to import taxes, customs duties and fees collected by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are collected once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid for by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We advise that you contact your local customs office for more information.